FAQ - Frequently Questions Asked

What are the shipping times for your product?
We take 2–4 business days to process your order. Delivery usually takes 7–15 business days within the European Union, and international delivery times may vary depending on your location.

Do you ship worldwide?
Yes, we deliver worldwide. Shipping times and costs may vary depending on your country.

Where do you ship from?
We operate from Paris, France, and also work with trusted international warehouses to ensure fast and reliable delivery.

Do you provide order tracking?
Yes, of course. You will receive a tracking link by email within a few days after placing your order. If you don’t receive it, please contact us at contact@gripflexpro.com.

I received a damaged item. What should I do?
We’re very sorry for the inconvenience. Simply send us a picture of the damaged item at contact@gripflexpro.com, and we will arrange a replacement for you as soon as possible.

I still haven’t received my order. What’s happening?
Sometimes international shipping may take longer due to customs clearance or postal delays. Please check your tracking link first. If you still need help, reach out to us at contact@gripflexpro.com.

Do you have a return and refund policy?
Yes. You can request a return or refund within 30 days of receiving your order. To start a return, please email us at contact@gripflexpro.com with your order details. For more information, see our Refund Policy.